Return & Exchange Policy
At URLI, we are committed to your satisfaction. If something isn’t right, we’re here to help.
To Initiate a Return or Exchange
Email us at hello@urlihouse.com with your order number, reason, and product photos within 3 days of receiving your order.
Note on Handmade & Natural Dye Products
Subtle shade variations or minor irregularities are part of the handmade process, and not considered defects. Each piece is truly one of a kind. Please check product details carefully before purchase, as returns based on these natural variations cannot be accepted.
No Return & Exchange Products
• Artisan-made products (unless damaged or defective). This helps maintain fairness to our artisans and support sustainable pricing.
• Custom, made-to-order, and bulk orders
• International orders
• Products purchased during a sale, promotion, or using a discount coupon
Returnable Products
1. Damaged or Wrong Products
• If your order arrives damaged, defective, or incorrect, please contact us as above.
• For lost packages, submit a claim within 30 days of the estimated delivery date.
• If the issue is on our part, we will cover all associated costs.
2. Exchange
We offer one free size exchange for the same product, style, and colour.
• For all other exchanges, return shipping charges are borne by the customer.
• For exchanges of higher-value products, you’ll need to pay the difference.
• For lower-value products, the difference will be refunded as a credit note.
• Once exchanged, a product is not eligible for further exchange.
Return & Exchange Conditions
• Products must be unused, unworn, with tags, and in original packaging.
• Products that are used or damaged (even partially) are not eligible.
• All return/exchange requests are reviewed upon receipt; eligibility is determined at our discretion.
• Refunds are processed after product inspection.
• Our courier partner will arrange pickup within 2–3 business days, and it may take 10–12 business days for the parcel to reach us.
Refunds & Fees
• Refunds are credited to your original payment method within 7–10 business days after approval.
Return/Exchange Fee: ₹150 per order to cover pickup and handling costs.
Additional Notes
• If pickup isn’t available in your area, you may self-ship the product at your own expense.
• We reserve the right to cancel orders or deny returns/exchanges to maintain fairness for all customers.
Need Help?
We are here to ensure a smooth shopping experience. For any questions about returns or exchanges, feel free to reach out to us anytime.
Thank you for choosing URLI — made with care for people and the planet.