Shipping Policy
ACCURATE ADDRESS REQUIRED
Please ensure your shipping address is complete and accurate before submitting your order.
ADDRESS ISSUES AND UNCLAIMED SHIPMENTS
If your order is returned to us due to an incorrect address or is unclaimed, you will be responsible for any reshipping costs. If you haven’t registered an account on Urlihouse.com or provided a valid billing method, we will be unable to reship or refund returned orders. Refunds for unclaimed orders may be issued for the product cost, minus any shipping fees.
ORDER PROCESSING
Our products are made to order. Processing typically takes 3-6 business days. Shipping time is additional and varies by location.
SHIPPING TIMES
• USA : 3–7 business days after dispatch
• INTERNATIONAL : 15–25 business days after dispatch
Delivery times are estimates and may vary due to factors beyond our control, such as customs, weather conditions, or carrier delays.
ORDER TRACKING
You’ll receive a tracking number once your order is shipped. Use it to follow your shipment on the carrier's website.
SHIPPING RESTRICTIONS
We currently ship to the USA and India only.
We do not ship to P.O. boxes or military addresses (APO/FPO).
INTERNATIONAL SHIPPING
International shipping is only available to India at this time. Applicable shipping rates and estimated delivery times will be calculated at checkout. Please be aware that customs duties or taxes may apply, and customers are responsible for these charges. Check your local customs regulations for more info.
ORDER CHANGES AND CANCELLATIONS
Once an order is placed, changes or cancellations are generally not possible due to our production process. If you encounter any issues with delivery, please contact us within 30 days of the estimated delivery date for assistance.
SHIPPING DISCLAIMER
In rare cases where we cannot fulfil your order due to unforeseen circumstances, we’ll refund any payments made via credit/debit card. We do not offer Cash on Delivery (COD). Please note that delays due to external factors (e.g., customs, natural disasters) are not the responsibility of Urli.
CHANGES TO SHIPPING POLICY
We may update this policy at any time. The latest version will always be available on this page.
CONTACT US
If you have any questions regarding our shipping policy, please don't hesitate to contact us at hello@urlihouse.com